Would You Accept 40% from your Husband or Wife? Why is it ok in Service?
Time & Location
About the Event
I have worked in the automotive industry for over 20 years now and had the pleasure to work with small and large dealerships and dealer groups all over North America. One of the largest opportunities for short, medium and long term growth at automotive dealerships is retaining customers in service. The numbers I have seen in terms of retention is service are quite simply "silly". Leaving 50% to 60% of the service buisness to other dealerships, third parties is sad and just not good business.